Need Help With Your Camera?
ICSEECAM manufactures selected security camera models that use platforms such as iCSee, UBox and V380. We do not sell directly to consumers, so the correct support channel depends on whether the issue is related to your camera or the app it uses.
Camera or device-related problem?
Contact the Seller
You Purchased From
For issues related to the camera itself, your original seller is the correct first point of contact. They can identify your exact product, order information and warranty status.
App, account or cloud-related problem?
Use Help & Support
Inside the App
For questions related to the iCSee, UBox, V380 or other camera apps, please use the support resources provided inside the corresponding application.
Already an ICSEECAM business customer? Please continue to contact your assigned sales or service representative through your existing business communication channel.
One App Does Not Mean One Manufacturer
Security cameras using the same app — or even cameras that look almost identical — can come from completely different manufacturers and supply chains. This is why the company that sold you the camera is normally the most reliable source for product-specific after-sales support.
One App Ecosystem
iCSee, UBox, V380 and other camera platforms.
Many Manufacturers
Different factories can manufacture cameras for the same app ecosystem.
Multiple Sales Layers
Products may pass through several businesses before reaching you.
End User
You normally know the seller you purchased from, not every upstream supplier.
Same Appearance or Model Name Does Not Mean the Same Manufacturer
A camera can look exactly like a product shown on our website and even use the same model name, but that alone does not prove that the camera was manufactured or supplied by ICSEECAM.
iCSee A8 Is a Good Example
A8 is a widely sold camera design in the iCSee ecosystem. Multiple manufacturers produce cameras with the same or very similar appearance, and “A8” is also commonly used as the model name by different suppliers.
Why Your Original Seller Is the Right Support Contact
The app, model name or camera appearance alone cannot reliably identify who manufactured or supplied your specific device.
Your original seller can verify your actual order and product source. For this reason, the seller you purchased from should be your first point of contact for warranty, troubleshooting, replacement and other product-specific after-sales support.
After-Sales Support for Products Supplied by ICSEECAM
We provide after-sales support for products purchased directly from ICSEECAM. Our standard warranty is 12 months from the date the customer receives the goods, with support and solutions determined according to the actual issue.
Remote Technical Support
We provide remote assistance for installation, configuration, connection and troubleshooting through photos, videos and online communication.
12-Month Warranty
Standard 12-month warranty for products supplied directly by ICSEECAM, starting from the date the customer receives the goods.
Replacement & Parts Support
Depending on the issue, we may provide replacement units, spare parts or other practical solutions to help resolve the problem.
Refund or Credit Solutions
When repair, replacement parts or other solutions are not practical, a refund or credit toward a future order may be discussed according to the specific case.
Customized projects: Extended warranty or additional after-sales arrangements may be available for certain deeply customized projects, subject to the specific project requirements and agreement.
How We Handle After-Sales Issues
Each case is reviewed according to the actual product problem, the affected quantity and the most practical way to resolve it.
Report the Issue
Tell us what happened, which model is affected and how many units have the same problem. Photos or videos are usually helpful for remote diagnosis.
Diagnose the Cause
Our sales and technical teams review the issue and determine whether it can be resolved remotely, with replacement parts, or through another practical solution.
Agree on a Solution
Depending on the case, the solution may include technical guidance, spare parts, replacement units, partial compensation, refund or credit toward a future order.
Follow Up & Improve
Confirmed quality issues are recorded and reviewed so that corrective actions can be applied to subsequent production whenever necessary.
The final solution is discussed with the customer and implemented only after both sides agree. Our goal is to find a practical resolution that the customer can accept, rather than impose a one-sided solution.
When a Quality Issue Affects Multiple Units
For repeated or batch quality issues, our responsibility does not end with resolving the affected units. We also review whether the same problem can be prevented from recurring in future production.
Issue Can Be Corrected
Corrective actions are introduced and additional inspection is applied to subsequent production to reduce the risk of recurrence.
Component or Design Needs to Change
The affected component, housing or production solution may be replaced with a more suitable alternative.
Problem Cannot Be Reliably Eliminated
We may stop using the affected model, housing, component or production solution rather than continue supplying a known quality risk.
Already an ICSEECAM Customer?
Please contact your assigned sales representative through your existing email, WhatsApp or WeChat conversation. This helps us locate your order and product information more quickly and provide support based on the exact product you purchased.
Frequently Asked Questions
Quick answers about camera manufacturers, sellers, warranty responsibility and the correct support channel.
Are all iCSee, UBox or V380 cameras made by ICSEECAM?
No. ICSEECAM manufactures and supplies selected camera models that use platforms such as iCSee, UBox and V380, but many other manufacturers also produce cameras for these ecosystems. There is no single manufacturer responsible for all cameras that use these apps.
My camera looks exactly like one shown on your website. Does that mean you made it?
Not necessarily. The same or very similar camera housing and model name may be used by multiple manufacturers and suppliers. Appearance, model name and app compatibility alone are not proof that a specific device was manufactured or supplied by ICSEECAM.
Please contact the seller you purchased from so they can verify the actual source of your product.
I bought my camera from Amazon, AliExpress, eBay or a local retailer. Can ICSEECAM provide warranty service?
ICSEECAM provides product-specific warranty and after-sales service for products supplied directly by us to our business customers.
If you purchased your camera from Amazon, AliExpress, eBay, another online store or a local retailer, please contact that seller for warranty, replacement and product-specific support.
Where should I get help for iCSee, UBox or V380 app, account or cloud issues?
For app, account, cloud service, subscription or other software-related questions, please open the corresponding app and check its Help, FAQ, Customer Service or Online Support section for the appropriate assistance.
What if I can no longer contact the seller I purchased from?
If the original seller is unavailable, please contact the marketplace or platform where the purchase was made to check whether order, seller or buyer-protection support is available.
For app-related issues, please use the support options inside the corresponding app. ICSEECAM cannot verify the warranty or product source of devices that were not purchased directly from us.
I purchased directly from ICSEECAM. How do I request after-sales support?
Please contact your assigned ICSEECAM sales representative through your existing email, WhatsApp or WeChat conversation. This allows us to locate your order, model and previous communication more quickly and provide support based on the exact product you purchased.
When does the ICSEECAM warranty start?
Our standard warranty for products supplied directly by ICSEECAM is 12 months from the date the customer receives the goods. Certain customized projects may have different after-sales arrangements subject to the specific project agreement.
Choose the Correct Support Channel
Using the correct support channel helps your issue reach the party that can verify the product source, order and warranty responsibility.
For End Users
If you did not purchase directly from ICSEECAM, please contact the seller you purchased from for product-specific troubleshooting, warranty or replacement support.
For Existing ICSEECAM Business Customers
Please continue to contact your assigned sales representative through your existing email, WhatsApp or WeChat conversation so we can quickly locate your order and provide the appropriate support.